We’ve rolled out several updates to PDQ Connect designed to make your day-to-day work smoother. Here’s what’s new.
Get guidance without leaving Connect
A new in-product help menu in Connect makes it easier than ever to find answers and resources right when you need them.
Get guidance without leaving your workflow
When you’re in the middle of a deployment or troubleshooting an issue, the last thing you want to do is open three new tabs just to find an answer.
That’s why a new help menu inside Connect brings documentation, release notes, system status, and community links into one convenient place. Now available in the menu:
Release Notes
PDQ Status page
PDQ Discord community
Direct link to our Knowledge Base
Option to search the Knowledge Base directly from Connect
New Ask our docs option for conversational, cited answers from the PDQ Knowledge Base
AI-powered and limited to KB content
No access to devices or environment
Daily sync with KB content
ICYMI: Connect + Freshworks integration help you resolve tickets without switching tools
Integrate Connect with Freshservice or Freshdesk, and start resolving tickets without bouncing between systems.
Add the PDQ Connect sidebar to your tickets to:
Automatically surface matching machines based on the requester’s email
Deploy software in one click
Launch remote access immediately for that device
Open device details in Connect
Enable the integration from the Freshworks marketplace.
