Employees are the greatest asset to a business. Unfortunately, employees are also frequently a company’s greatest cybersecurity weakness, and threat actors know it. A simple employee error may result in a data breach that could cost your company millions. With the costs of data breaches increasing, it’s in every business’s best interest to avert cybersecurity incidents whenever possible.
8 reasons why it’s important for your company to conduct regular cybersecurity training
Many employees outside of IT, are oblivious to cybersecurity concerns. Even if they understand the basics, they may be under the mistaken impression that your company has a superhero-like immunity to all cyber threats. But unfortunately, a cyberattack could be any business’s Kryptonite. Helping your employees understand the risks is the best way to turn them into your true cybersecurity superpower.
1. Keep employees up to date on the latest information
The cybersecurity landscape changes quickly. Even if employees received extensive information security training just a year ago, they may be out of touch with what’s happening today. Routine cybersecurity education helps employees maintain current knowledge of the latest threats.
2. Reduce human error
All too often, employee errors give threat actors access to your environment. While comprehensive security awareness training won’t prevent every gaffe, snafu, and oopsie, knowledge truly is power.
Employees are much less likely to fall for a malicious actor’s tricks if they know what to look for. Those who receive monthly cybersecurity training are more likely to recognize the risks of clicking a suspicious link or attachment, using a weak password, reusing a password, leaving a computer unlocked, or using public Wi-Fi.
3. Reduce anxiety
Being unaware is stressful. Without security training, employees are left to rely on their best (but uninformed) judgment. Reporting potential incidents also creates anxiety. That’s a lot of pressure to put on your employees. The right cybersecurity training program can promote confidence and combat cybersecurity-induced anxiety.
4. Free up the IT department’s time
Even minor cybersecurity incidents are time consuming. Whenever an employee reports that they clicked a suspicious link, downloaded a suspicious attachment, or left a device unattended in a public place, your IT team needs to spring into action to investigate. Maybe it’s nothing. But it takes valuable time that your IT team could be using for better things, like hitting up the PowerShell + DevOps Global Summit or finding the best tools.
5. Save money
6. Maintain your reputation
The immediate consequences of a security incident can be debilitating. You may have to cease normal operations while your team scrambles to recover. However, the most catastrophic effects may not be apparent right away. Reputation damage can be severe and long lasting. In fact, 61% of senior-level marketers and corporate communication professionals think that the loss of brand value is the biggest cost of a security incident. Reputational damage can cause a drop in stock prices, but it can also cost you valuable business opportunities.
7. Maintain compliance
Many compliance standards call for cybersecurity awareness training. These include the Health Insurance Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA), Cybersecurity Maturity Model Certification (CMMC), National Institute of Standards and Technology Cybersecurity Framework (NIST Cybersecurity Framework), SOC 2, and other big names in cybersecurity compliance.
8. Create a culture of cybersecurity
Cybersecurity shouldn’t just be something you talk about when there’s a problem. It should be an integral part of your day-to-day operations. Regular cybersecurity training helps keep it front and center, incorporating it more seamlessly into your culture.
How to choose a cybersecurity training program
There’s no shortage of security awareness training programs. While that means there’s probably one that’s ideal for your company (yay!), it also means that making your choice may be difficult (boo!). We’ll break down the selection process to help you find the best option for your company.
Assess your needs and users
What’s your budget? What are your goals? How many employees do you have? How much do they know about cybersecurity? Understanding your business and users is the first step toward picking an appropriate training solution.
Consider the focus and skill level
Finding a training program with the right focus and skill level can help keep your employees moving forward. The challenge here is that employee skill levels vary. For instance, IT teams typically have more cybersecurity skills than other departments. The ideal program should help even your most tech-savvy employees without going over the heads of your least knowledgeable staff members.
Ensure measurability of results
If you can’t measure the results of your security awareness training, you don’t know if your investment is paying off. Luckily, many programs include testing. This shows progress (and gives you results to share with upper management), but it also clarifies what your employees still need to work on so that you can chart the best course of action.
Assess the potential for user engagement
All too often, employees just click through cybersecurity training without actively engaging. Training programs with diverse content, including videos and interactive elements, can help hold users’ attention.
Look for phishing simulation
Phishing attacks are some of the most common threats that employees face. Studying the technique is useful, but that doesn’t mean employees will recognize the signs in real life. Phishing simulation puts your users to the test and identifies which employees may be most susceptible to social engineering attacks.
Check compliance requirements
If your company is subject to compliance requirements, review them before selecting a cybersecurity awareness training program. The guidelines may specify the necessary content and frequency of the training.
How do you foster a culture of cybersecurity?
More and more companies try to cultivate a culture of cybersecurity rather than simply training employees. This approach aims to engrain values, attitudes, and norms to make cybersecurity an integral part of the company rather than forcing it to the sidelines. A culture of cybersecurity empowers employees to change behaviors, report concerns, and protect the organization. But a culture of cybersecurity doesn’t just develop on its own. Your company should take active steps to foster it.
Ensure leaders prioritize cybersecurity
Before your company can embrace cybersecurity, your leaders must understand cyber threats and how they impact business. Once you have C-suite buy-in, it’s easier to incorporate cybersecurity into your overarching business strategy.
Establish clear policies
Enforce your policies
While putting policies on the books is an important step, you need to enforce them to make them truly impactful. Enact methods to confirm employees follow your policies and find ways to remedy the situation if they’re not.
Make it easy and positive
Following policies and processes shouldn’t be difficult or stressful. Make cybersecurity as simple and straightforward as possible, and keep things positive by celebrating wins rather than shaming employees who make mistakes.
Invest in solutions
Security awareness training is just one component of a strong cybersecurity posture. You should also consider implementing a security information and event management (SIEM) solution, antivirus software, regular risk assessments, and other cybersecurity best practices. These steps help protect your environment, but they also signal to employees that cybersecurity is a priority.
Cybersecurity awareness training may seem like a minor inconvenience to some employees, but a few minutes of effort can thwart disaster and help your business stay strong. Effective patch management is another critical component of fortifying your cybersecurity posture. And PDQ Deploy and Inventory are here to perform necessary sidekick duties! We’ll help you keep your machines up to date with less time and effort so that your coworkers marvel at how you get so much done. (Don’t worry. We won’t blab.) The PDQ blog and YouTube channel can also be your secret sources for the latest information on IT.
Part writer, part sysadmin fangirl, Meredith gets her kicks diving into the depths of IT lore. When she's not spending quality time behind a computer screen, she's probably curled up under a blanket, silently contemplating the efficacy of napping.