Intune and PDQ Connect work together by pairing Intune’s baseline configuration and compliance capabilities with PDQ Connect’s real-time deployments, remote control, and rapid patching. We’ll explain where Intune is strong, where it struggles, and how PDQ Connect closes those operational gaps.
Intune’s got gaps. We’ve got solutions.
Check out our on-demand webinar to learn how to get more out of Intune by pairing it with another tool.
How does Intune stack up
Intune is strongest at baseline configuration, device compliance, and OS-level policy enforcement.
If you’ve managed more than three Windows devices in your life, you already know the truth: Intune is good — really good at some things — it’s just not the all-seeing, all-doing cloud SCCM we were promised.
But for most Microsoft shops, it’s essential. As Brock Bingham, PDQ’s senior content engineer, put it in the webinar: “If you're a Microsoft shop, there's not really a reason not to.”
What is Intune best at?
If you strip away the hype, Intune is — first and foremost — an MDM platform. And it’s good at MDM things:
Configuring baseline policies
Managing BitLocker
Setting compliance
Controlling Defender
Standardizing settings across devices
Enforcing immutable changes
Jake Costello, IT systems administrator at PDQ, summarized it perfectly: “It’s a great baseline ... You change something, Intune’s gonna keep it that way.”
And that reliability matters. Nobody wants a user turning off BitLocker because “the pop-up was annoying.”
The onboarding experience is solid — eventually
Intune’s onboarding experience is capable but often unpredictable in speed and troubleshooting transparency. Autopilot, when it behaves, is powerful.
But even Jake admitted: “A standard app deployment shouldn't take me 2 hours of troubleshooting.”
And that’s the rub. Intune can do nearly everything … just not always quickly, consistently, or transparently.
Which brings us to the part every sysadmin nodded along with.
Where does Intune struggle?
Intune’s biggest gaps are deployment delays, limited troubleshooting detail, incomplete GPO parity, and the lack of real-time device control.
1. Deployment delays
The #1 complaint: speed.
Or as Brock phrased it: “The S in Intune stands for speed.”
Not because it’s fast — because saying it out loud makes you laugh through the pain.
App deployments can take minutes … or days. Policies apply … when they feel like it. And Intune’s sync button? Symbolic. A placebo. A polite suggestion to the cloud.
Jake’s experience during the pandemic says it all: “I'm hitting the sync button a million times, I'm doing everything, I'm rebooting the laptop ... and nothing’s happening.”
2. Reporting + troubleshooting gaps
Intune’s reporting often lags behind real device state, which makes troubleshooting slow and unreliable during escalations.
While its reporting is better than it used to be, it still lacks what sysadmins need during an outage, user escalation, or “this app won’t install and the CEO is waiting.”
Errors are vague. Success reporting can be delayed. Failures might be false.
As Jake said: “It’ll say ‘app not installed’ for a day and a half when I can verify that it is there.”
3. Feature parity with Group Policy
Intune still lacks full Group Policy parity, especially for advanced settings and Wi-Fi, certificate, or legacy configurations.
Intune ≠ GPO. Close-ish, but not 1:1.
As Jake shared: “I ended up using Connect to do it in some janky workaround.”
And honestly? We’ve all been there.
4. No real-time control
You can’t run a shell.
You can’t restart a service instantly.
You can’t fix a broken app in 30 seconds.
In Jake’s words: “I was using our antivirus’s remote shell to install things faster than Intune.”
When your AV becomes your RMM, something has gone horribly, hilariously wrong.
Why sysadmins pair Intune + PDQ Connect
Sysadmins, including PDQ’s internal team, pair Intune with PDQ Connect because Intune manages policy and compliance while PDQ Connect delivers real-time automation, deployments, and troubleshooting.
PDQ Connect doesn’t replace Intune. It complements it — much like PDQ Inventory and Group Policy did for years.
Centralize your endpoint management
With PDQ Connect, gain real-time visibility, deploy software, remediate vulnerabilities, schedule reports, automate maintenance tasks, and access remote devices from one easy-to-use platform.
What Intune handles:
Baseline configs
BitLocker, Defender, compliance
Identity-driven device enrollment
OS-level policy enforcement
What PDQ Connect handles:
Real-time device control
Rapid app deployments
Third-party patching (hundreds of prebuilt packages)
Reporting you can actually use
Automation without guesswork
Jake described PDQ’s internal workflow: “We're using Intune to install two things, and that's the Microsoft Office Suite and Connect. And then, as soon as a device hits Connect, it gets filtered into a new group, and that gets all of things like Slack, Firefox, Chrome, all that other end-user software that everybody needs.”
Beautiful. Simple. Fast.
How PDQ Connect fills the gaps
PDQ Connect fills Intune’s operational gaps by providing instant deployments, real-time access, dynamic grouping, and reliable third-party patching.
Real-time deployments
While Intune sometimes deploys apps tomorrow, PDQ Connect deploys in seconds. You can watch it happen live, which is deeply therapeutic after years of Intune-induced waiting.
Dynamic groups that actually update dynamically
Unlike Azure dynamic groups — which can be slow or flaky — Connect groups trigger instantly based on real device data.
Instant remote access + shell
Need to fix something right now?
Connect gives you:
Remote desktop
PowerShell and CMD
File copy
Service restarts
Real-time feedback
Intune offers … hope. And sometimes prayer.
Reliable third-party patching
Instead of wrapping apps, troubleshooting Win32 failures, or silently screaming at the Intune portal, Connect gives you PDQ-maintained packages with silent parameters already baked in.
How to use PDQ Connect with Intune (the practical guide)
You use PDQ Connect with Intune by letting Intune handle enrollment and baseline policies while Connect manages software deployment, patching, scripting, and real-time troubleshooting.
Step 1: Use Intune for enrollment + baseline config
Intune handles:
Autopilot
BitLocker
Defender
UAC
Security baselines
“Do not let users shoot themselves in the foot” settings
These are all OS-level, policy-enforced configurations that don’t require instant execution.
Step 2: Deploy the PDQ Connect agent through Intune
This takes advantage of what Intune is good at: installing a small MSI one time during onboarding. Once the Connect agent checks in, the device becomes real-time manageable.
Step 3: Let PDQ Connect handle the day-to-day
Deploy software?
Patch third-party apps?
Run scripts?
Fix broken machines?
Uninstall bloatware?
Remote in to endpoints?
All PDQ Connect.
Step 4: Use dynamic groups in both systems where they make sense
Use Intune groups for broad, identity-driven policies. Use Connect groups for precise, data-driven automation.
Step 5: Troubleshoot with Connect instead of waiting
When Intune says “failed” with no details, Connect’s logs show what actually happened. When a device won’t sync, Connect can run a real-time script to fix the underlying issue.
Example workflow: Zero-day browser vulnerability
This scenario happens monthly. Sometimes weekly.
Without Connect
Approve updated browser package in Intune
Assign to device group
Click Sync
Click Sync again
Reboot device
Still no update
Try not to scream
Tell your security team “it’s deploying”
With Connect
Filter group = “Chrome old”
Deploy Chrome package
Watch updates actually install
Close the ticket before your coffee cools
Should you use Intune alone?
Most organizations should not rely on Intune alone because it lacks real-time control, fast deployments, and reliable patching.
Glenn Bristol, PDQ’s solutions manager, explained: “Anybody not using real-time tools is putting a lot of trust in their users … And it definitely creates organizational risk.”
Intune is necessary. PDQ Connect is practical. Together, they’re what modern endpoint management should feel like.
Intune is powerful. It’s improving. And Microsoft isn’t slowing down. But real-time troubleshooting, third-party patching, and fast deployments aren’t its strengths today — and they probably won’t be tomorrow.
That’s why thousands of sysadmins pair Intune with PDQ Connect.
If you want to close Intune’s gaps without duct tape, RMM sprawl, or prayer-based deployments, try PDQ Connect for free.
