Webcast Recap: Forum Focus

Alyssa Winslow|Updated February 1, 2021

Two weeks ago on PDQLive, the rock stars from our Solutions Team walked us through our forums and a lot of the questions they get and the new things they're working on. You even got to meet the whole crew and finally put a name to a face for someone you communicate with regularly online. If you missed it, no problem...watch the video below or keep reading.

Let's hop to it

A quick tour of our new Support Site

Our new Support Site - :26

New Support Site

Submit a request - 2:25

Submit a request for support help

Community Forums - 4:23

Updates to the Package Library - 5:15

Updates to the Package Library

Question: What is the platform you are using for ticketing and knowledge base? 6:31

Question: Can we get nested replies in the forum? 7:43

Changes to external exceptions in version 18 - 11:04

External services

Firewalls\web filters that hook into AD to determine currently logged on users via logon events on the DC’s and how a scan or deployment affects it. - 11:49

Feature upgrades, no

Discussing feature upgrades - 13:43

Reboot step

The "Installation requires source" option - 16:03

Installation requires source

How to effectively call local files with PDQ - 18:42

Using PowerShell to call local files

Convert decimal errors to hex - 22:45

Windows updates and News

Server 2008 (non-R2) has issues thanks to TLS 1.0, and the KB that's supposed to fix it doesn't! Hooray! - 25:49

Windows 7 end of life is coming! January 14th 2020. Extended Security Updates (purchased in 1 - 3 year increments) ends January 10, 2023. Only available via Volume Licensing Program - 27:59

Question: My coworker is creating packages locally, not on our server (ugh). Why can't my admin account deploy or see those? - 29:31

Wrapping Up

Well, friends, that's a wrap for this recap! Make sure to keep reading our blog for more helpful tutorials and content. Also, remember that our live webcast is on Thursdays at 10AM MT.

Alyssa Winslow

Alyssa was an employee at PDQ.

Related articles