REMOTE DEVICE MANAGEMENT SOFTWARE
Securely manage devices from anywhere
Stay connected to devices in your fleet — regardless of their location and without VPN.
Stay connected and in control of your fleet
Monitor devices in real time, deploy patches, and troubleshoot issues — all from a centralized platform. Whether your devices are on- or off-site, you’re in control.
Take control with secure remote access
Get instant, reliable, and secure access to any device — no matter where it is.
Unattended sessions
Remote into any device, whether a user is logged in or not, for easy troubleshooting and maintenance on your schedule.
User access control
Set allow and deny lists to control access. Review the access history to track usage and monitor for security.
Shared clipboard
Copy commands, passwords, and scripts from one computer and paste to another. Share what you need across devices.
Keyboard & mouse control
Take full control of the user’s keyboard and mouse while viewing their screen. Use keyboard commands as needed.
Multi-monitor support
View multiple monitors in a single screen on your host computer or in separate windows. Easily drag and drop files between monitors.
File transfers
Securely transfer files to and from computers within a remote session, rename files, or open files in a dual-panel file manager.
Investigate and take action
Troubleshoot, investigate, and work on remote devices from PDQ, without taking over the user’s screen.
Commands
Run commands and scripts across remote devices to take action fast. Execute known fixes at scale or handle one-off tasks.
Remote shell
Open a live terminal for real-time troubleshooting and diagnostics without relying on queued scripts.
File explorer
Browse and search a device's live file system. Upload or download files, pull logs, or drop files where you need them.
“Being able to manage our remote computers and have deployments go out exactly how and when we want them to, reliably, has been huge. "
James Davis, NEI Electric Power Engineering, Inc.
4.8 of 5 stars on Capterra
95% likely to recommend to others
4.7 of 5 stars on G2
FAQs
What is remote device management?
Remote device management is the process of monitoring, maintaining, troubleshooting, and supporting computers and other endpoints from another location. IT teams can use remote device management software to view device information, deploy software, install patches, run commands, investigate issues, and manage endpoints without physically accessing them.
What can remote device management software do?
Remote device management software helps IT teams manage distributed endpoints from a centralized platform. Common capabilities include device inventory, software deployment, patch management, automation, remote troubleshooting, scripting and commands, remote shell access, file management, and remote desktop access.
How does PDQ manage remote devices?
PDQ uses a cloud-based agent to manage supported remote devices. IT teams can view device information, deploy software, install patches, run commands and scripts, automate routine tasks, troubleshoot issues, access a live terminal, manage files, and remotely connect to devices from PDQ.
Can you manage remote devices without taking over the user’s screen?
Yes. Many remote device management tasks can be completed in the background without opening a remote desktop session. With PDQ, IT admins can run commands and scripts, use remote shell for live troubleshooting, and use file explorer to browse or manage files while the user continues working.
What is remote shell in PDQ?
Remote shell lets IT administrators open a live terminal session on a managed device for real-time troubleshooting and diagnostics. Unlike queued scripts, remote shell lets admins investigate problems interactively and respond as they learn more about an issue without taking over the user’s screen.
What can IT admins do with file explorer in PDQ?
File explorer lets IT admins browse and search a managed device’s live file system without starting a remote desktop session. Admins can upload or download files, retrieve logs, and place files where they’re needed for troubleshooting or support while the user continues working.
What is the difference between remote shell, commands, and remote desktop?
Commands are best known for running known scripts or fixes across one or more devices. Remote shell provides a live terminal for interactive troubleshooting, while remote desktop lets an administrator view and control the user’s graphical desktop. The right option depends on whether an admin needs to execute a known task, investigate an issue interactively, or work directly in the device’s user interface.
Can you manage remote devices without a VPN?
Yes. Cloud-native, agent-based remote device management software can manage devices over the internet without requiring them to connect to a corporate network through a VPN. With PDQ, IT teams can manage supported remote devices wherever they’re located as long as the device can connect to the service.
How do you manage remote devices?
A common remote device management workflow includes enrolling devices, maintaining an accurate inventory, deploying software and patches, automating recurring maintenance, monitoring device health, and using remote troubleshooting tools when issues arise. A centralized endpoint management platform can help IT teams manage these tasks across remote and hybrid environments.