PDQ Connect product roadmap

See which Windows KBs are missing across your environment and how many devices need each update. Immediately kick off installs on one device or many.

View key insights from across PDQ Connect in a centralized dashboard.

Reboot one or more devices directly from PDQ Connect, no scripts or custom packages required.

Bring PDQ Connect into Zendesk to help support teams resolve device issues faster. Agents can view device information, jump into PDQ Connect, and deploy fixes directly from tickets, reducing context switching and accelerating time to resolution.

Integrate PDQ Connect with ServiceNow to bring real-time device visibility and remote actions directly into enterprise IT workflows. Technicians can access device details, launch PDQ Connect, and deploy packages without leaving ServiceNow, keeping actions aligned with change management and audit processes.

Integrate PDQ Connect with HaloPSA/HaloITSM to streamline device management across customers. Technicians can access device data, open endpoints in PDQ Connect, and deploy packages without leaving Halo, enabling faster, more scalable service delivery for MSPs.

Display the admin's name to the end user when beginning a remote desktop session.

Introduces the ability to block end user mouse and keyboard control during a remote desktop session.

Expands the API to have more endpoints while also adding in permissions and scopes to API keys. Includes API oauth.

Automatically enforce the desired software state across devices by installing, updating, removing, and remediating vulnerable applications.

Define rules for when Windows updates should roll out, which ones, and how. Includes logic such as scheduling around Patch Tuesday, update/deployment rings, and reboot deferrals.

Delegate device management safely – assign team members to the devices they’re responsible for and prevent them from deploying or remotely accessing the rest.

Give end users a self-service portal to browse IT-approved software and install or update apps directly from their device.

Browse, upload, and download files on managed devices without starting a remote session. Quickly transfer files, access device directories, and retrieve important data while minimizing disruption for end users.

Open a live, interactive terminal session on managed devices directly from Connect. Run commands, view output in real time, navigate the file system, and perform follow-up actions within the same session, all without disrupting the end user.

Automatically deploy the remote desktop agent across managed devices so your team is already ready to connect remotely without additional setup.

View vulnerabilities impacting macOS devices and remediate them.

Create vulnerability reports for specific device groups or selected devices, making it easier to analyze and share findings for targeted parts of your environment.

Software version intelligence in Connect will expand to support over 2,000 additional applications. This will provide more comprehensive latest and outdated version visibility within the Software tab, making it easier to quickly identify software that requires attention and make more informed patching decisions.

Save time managing vulnerability findings by ignoring multiple vulnerabilities at once. Quickly apply ignore actions across large sets of findings instead of reviewing and dismissing vulnerabilities one at a time.

See Windows Store app inventory.

Take device permissions further by scoping what each team member sees in addition to what they can do. Ensure the right view for the right person, such as limiting regional IT to their specific devices while admins see everything.

Manage and resolve tickets from end users directly from within Connect.