If you joined last week’s webcast, Shane and Lex went over integrating a few custom remote tools for remotely controlling your user’s computers with PDQ Inventory. Integrating these tools allows you to call up the application quickly without ever leaving PDQ Inventory so you can get right to troubleshooting user’s computers.
Integrating custom tools (like DameWare in this example) is a Pro or Enterprise level feature.
First, you’ll need to have DameWare installed on your console and the agent loaded onto your target machine. You can deploy the agent to the computers you need with PDQ Deploy. You may also want to create a collection of computers with this agent installed for quicker access and as a way to keep track of computers you are able to remote into.
To add a tool go to
File > Preferences > Custom Tools. Click New Tool to bring up the Custom Computer Tool window where you’ll input the following:
In the command line you’ll need to add some switches. You can see all command line switches available for DameWare here, but here is a breakdown of a few of the recommended switches:
“C:\Program Files\SolarWinds\DameWare Mini Remote Control x64\DWRCC.exe” -c: -h: -m:%TARGET% -a:1 -x
-c: Allows you to connect automatically
-h: Bypasses the MRC Host Entry settings
-m: Specifies the machine you’ll be remoting into, so you’ll want to use a variable. You can look up some variables available within PDQ Inventory from the get go by hitting F1 or going to the help window. There you can see the variable %TARGET% among others. (You can also create custom variables if you need.)
-a:1 The -a: is where you’ll list the authentication method. See all authentication methods here.
-x: Automatically close out DameWare when a remote session is complete.
Optionally, in the Shortcut field you can create a keyboard shortcut to execute a DameWare session even faster. Otherwise just go to the Tools dropdown and select DameWare